Privacy Policy

Introduction

Welcome to Big Ben English! This privacy policy is intended to inform you about the personal data that is collected when you use our mobile application, as well as how that data is used.

At Big Ben English, we take your privacy seriously. Our app itself does not collect any personal data. However, we may collect data through third-party services such as Firebase and AdMob, which we use to analyze user experience, monitor crashes, and serve targeted ads. This information is used to improve our app and provide a better user experience.

Please read this privacy policy carefully to understand our practices and how we protect your personal data. By using our app, you agree to the collection and use of your personal data in accordance with this policy. If you have any questions or concerns, please contact us using the information provided at the end of this policy.

Information Collection

We may collect certain personal data through third-party services, such as Firebase and AdMob, when you use our mobile application. The types of data that may be collected include:

• Device ID: Our third-party services may collect your device ID (IDFA for iOS and AAID for Android) in order to serve targeted ads.
• Device Type: We may collect information about your device type (e.g. iPhone X, Samsung Galaxy S21) to help us improve the performance of our app across different devices.
• Operating System: We may collect information about the operating system (e.g. iOS 15, Android 12) that you are using in order to optimize the app's performance for that platform.
• Crash Logs: Our third-party services may collect crash logs when the app experiences errors or crashes. This information is used to improve app stability and performance.
• App Event Logs: We may collect information about how you use our app, including which features you use and how often you use them. This information is used to improve the app and provide a better user experience.
• User Language: We may collect information about the language you are using on your device in order to provide localized content within the app.
• Location Data: Our app does not collect precise location data, but we may collect general geographic information about our users, such as their city or country, through third-party services like Firebase Analytics. This information is used to help us understand the distribution of our user base and serve localized content and advertisements.

Use of Information

We may use the information collected through our app, both personal and non-personal, for the following purposes:

• To improve and enhance the user experience of our app by analyzing usage patterns and identifying areas for improvement.
• To monitor the performance of our app and identify and address technical issues or bugs.
• To serve targeted advertisements through third-party services, such as AdMob, based on your interests and usage of our app.
• To carry out any other purpose that is compatible with the original purpose for which the information was collected.

We take the protection of our users' data very seriously and will only use it in accordance with this privacy policy and applicable data privacy regulations. We do not sell or rent any user data to third parties, except as necessary to provide the services you have requested. If we need to use your data for a purpose not listed in this privacy policy, we will obtain your explicit consent beforehand.

Data Retention:

We will retain the information collected through our app for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. The retention period may vary depending on the type of data collected and the specific purpose for which it was collected.

For example, Firebase Analytics and AdMob may retain data for a period of up to 14 months, after which it is automatically deleted. However, please note that the retention period for specific data may be different and you should refer to Firebase Analytics and AdMob privacy policies for more information. Here are links to their privacy policies:

• Firebase Analytics
• AdMob

We take the protection of our users' data very seriously and will only retain it for as long as necessary to fulfill the purposes outlined in this privacy policy and applicable data privacy regulations. If we need to retain data for a longer period than outlined in this privacy policy, we will obtain your explicit consent beforehand. If you wish to have your data deleted or to request more information about our data retention policies, please contact us using the contact information provided in this privacy policy.

Data Security:

We understand the importance of data security, and we take the responsibility of handling our users' data very seriously. Our app does not store any user data on our own servers. However, we use third-party services like Firebase Analytics and AdMob to collect data and process it on their servers.

To ensure the security of your data during transmission, we use industry-standard encryption. We also make sure to store any data collected on the user's device in an encrypted format. Additionally, we limit access to data only to those employees or contractors who need it to fulfill the purposes outlined in this privacy policy.

Firebase Analytics and AdMob have their own security measures to protect the information they collect, and we encourage you to review their privacy policies to learn more about their data security practices. Here are links to their privacy policies:

• Firebase Analytics
• AdMob

Please note that while we take every precaution to ensure the security of your data, no method of transmission or storage over the internet or on mobile devices is completely secure, and we cannot guarantee the absolute security of the information you provide.

If you have any concerns about the security of your data or believe that your data has been compromised, please contact us immediately using the contact information provided in this privacy policy.

User Rights:

We believe that our users have the right to control their own data. If you would like to delete your account from our app, you can do so by deleting the app from your device. This will also delete any data collected by our app from your device.

If you have not used our app to sign up for an account with Firebase Analytics or AdMob, there is no account information to delete.

If you have any questions or concerns about your user rights or data privacy, please contact us using the contact information provided in this privacy policy.

Cookies and Tracking:

We use third-party services, such as Firebase Analytics and AdMob, to collect and analyze data about how our app is used. These services use cookies and tracking technologies to gather information about your device and how you interact with our app.

We use this information to improve our app's functionality, understand user behavior and preferences, and provide personalized advertising. We do not share this information with any third parties other than Firebase and AdMob.

You can control the use of cookies and tracking technologies through the settings on your device. Please refer to your device's instructions for more information on how to do this.

If you have any questions or concerns about our use of cookies and tracking technologies, please contact us using the contact information provided in this privacy policy.

Children's Privacy:

Our app is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete that information as soon as possible.

If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us immediately using the contact information provided in this privacy policy. We will take steps to remove that information and terminate any account that may have been created.

We encourage parents and guardians to monitor their children's online activities and to help enforce this policy by instructing their children never to provide personal information through our app without their permission.

If you have any questions or concerns about our collection of personal information from children, please contact us using the contact information provided in this privacy policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will post the updated Privacy Policy on this page and update the "Effective Date." Your continued use of our app after the Effective Date constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at bigbenenglishgame@gmail.com

Effective Date: 02.14.2023